Refund policy

At Tri Advertising and Solutions LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is defective or damaged.
  • The wrong item was received.
  • You are not satisfied with the product.

Items may be returned whether opened, used, or unused, provided the product is returned complete with all original components and packaging where possible. Products showing damage from misuse, abuse, or neglect are not eligible for return (see Section 2).

To qualify for a return, proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale.
  • Gift cards.
  • Downloadable digital products.
  • Personalized or custom-made products.
  • Products damaged due to misuse, abuse, or improper handling by the customer.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request and provide a replacement or refund when applicable.

4. Return Process

To start a return, follow these steps:

  1. Contact our support team at info@fuelsolutionsdepo.com or (888) 914-7403 with your order number and reason for return.
  2. A Return Merchandise Authorization (RMA) must be requested from and issued by our support team before shipping any item back — this ensures your return is properly tracked and processed without delay.
  3. Once approved, ship the item to the return address below, clearly marking your order number on the package.

Return Address:
Tri Advertising and Solutions LLC
Attn: Returns Department
12439 Magnolia Blvd, #141
Valley Village, California 91607
United States

Please do not send products back without receiving return confirmation from our team, as items received without an approved request may experience processing delays.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times typically range from 5–10 business days, depending on your bank or payment provider.

6. Shipping Costs

  • Original shipping charges are generally non-refundable.
  • Customers are responsible for return shipping costs, except where the return is due to our error, a defective product, or an incorrect item shipped — in these cases, we will cover return shipping or provide a prepaid label.

7. Order Cancellations

Orders may be canceled within 24 hours of purchase.

After an order has entered processing or has been shipped, cancellation requests may not be possible; in that case, the standard return process above will apply once the item is received.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at info@fuelsolutionsdepo.com.

9. Contact Information

If you have questions regarding this Refund Policy, please contact us:

Tri Advertising and Solutions LLC
Website: FuelSolutionsDepo.com
Email: info@fuelsolutionsdepo.com
Phone: +1 (888) 914-7403
Address: 12439 Magnolia Blvd, #141, Valley Village, California 91607, United States

We are committed to resolving customer concerns fairly and promptly.