FAQ
What is Tri Advertising and Solutions LLC?
Tri Advertising and Solutions LLC is an online store specializing in high-quality fitness equipment, gym accessories, and workout essentials designed to support your fitness journey.
Where are you located?
Tri Advertising and Solutions LLC operates online, allowing us to serve customers across multiple regions and provide convenient access to fitness products.
How can I contact customer support?
You can contact our support team through:
Email: info@fuelsolutionsdepo.com
Phone: +1 (888) 914-7403
We aim to respond to all inquiries within 24–48 business hours.
Orders & Payments
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Can I cancel my order?
Orders can be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow our Refund Policy.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email containing your order details.
Shipping & Delivery
How long does shipping take?
Estimated delivery times are:
- United States: 5–10 Business Days
- Canada: 7–15 Business Days
- United Kingdom: 7–15 Business Days
- Australia: 7–15 Business Days
- International Orders: 10–25 Business Days
How can I track my order?
Once your order ships, you'll receive a tracking number via email that you can use to monitor delivery progress.
Do you ship internationally?
Yes, Tri Advertising and Solutions LLC ships to many countries worldwide. Shipping availability will be displayed during checkout.
Why is my order delayed?
Delivery delays may occur due to carrier issues, customs processing, weather conditions, or high shipping volumes.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items that are unused and in their original condition.
How do I request a refund?
Contact our support team with your order number and reason for the return. We will provide instructions for returning your item.
How long does it take to receive a refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
Products
Are your products high quality?
Yes. We carefully select fitness products that meet our standards for quality, durability, and performance.
Do your products come with instructions?
Most products include user instructions or assembly guides where applicable.
What if I receive a damaged product?
Please contact us within 7 days of delivery and provide photos of the damage. We will work to resolve the issue as quickly as possible.
Are product colors and designs exactly as shown?
We strive to display products accurately; however, slight variations may occur due to screen settings, lighting, or manufacturer updates.
Account & Security
Do I need an account to place an order?
No, guest checkout may be available. However, creating an account allows you to track orders and manage your information more easily.
Is my payment information secure?
Yes. We use secure payment processing systems and industry-standard security measures to protect your information.
How do you protect my personal information?
Your information is handled according to our Privacy Policy and is protected using appropriate security measures.